Victoria Smith has a post over at Faculty Focus dealing with combative students in the online environment, whether in interactions associated with a face-to-face class or an online class. Her five tips are:
- “Never let them see you sweat” and “kill them with kindness”
- “It’s not all about you”
- Stick to school and instructor policies
- If a student complains about the assignment within the actual assignment, address it, but do not stoop to the student’s level
- Be kind, but firm.
Smith references an article by Mary Bart which is available here: http://www.facultyfocus.com/articles/effective-classroom-management/dealing-with-difficult-students-and-other-classroom-disruptions/